Returns & Exchanges
At Hailiey, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. Our streamlined process ensures that if your order isn't perfect, we will make it right through a refund or an exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is unworn.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing